Attitude

Front desk staff's primary job is to be helpful and have a positive attitude

  • Understand that the Patrons are our customers
  • Always speak to a Patron when they enter the library (Hey, Hello, What's up?)
  • Listen patiently
  • Direct Patrons to Research Librarians when they need help finding articles (doing research)
  • Take down contact information of any Patron you cannot help so we can get back to them
  • Be strong in the face of rushed or frustrated Patrons. Help, but don't let them be disrespectful or push you to do things that are the result of their bad planning and/or fall outside of our responsibility

 

 

    

 

Attitude

by Charles Swindoll 

 

The longer I live, the more I realize the impact of attitude on life.

Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company... a church... a home.

The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past... we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude... I am convinced that life is 10% what happens to me and 90% how I react to it.

And so it is with you... we are in charge of our attitudes.